Refund policy

At Concealing Coloration, we strive to ensure your satisfaction with every purchase. Our streamlined, self-serve returns feature makes it easy to manage returns directly through your account at servicefile.concealingcoloration.com. Please review the following guidelines for our returns and refunds.

Return Window
You may initiate a return within 30 days of receiving your item. This 30-day period begins on the delivery date.

Eligibility
To qualify for a return, items must be in the same condition as received—unworn, unused, with tags, and in the original packaging. Please retain your receipt or proof of purchase for verification.

Return Shipping
Customers are responsible for return shipping costs. Prepaid labels are not provided; however, specific instructions on where and how to send the item will be shared once your return request is approved.

No Restocking Fee
We do not charge a restocking fee on returned items.

Non-Returnable Items
The following items are not eligible for return:
• Final sale items
• Gift cards

Sets and Bundles
Items purchased as part of a set or bundle must be returned in full. Partial returns will not be accepted.

Damages and Issues
Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess and resolve the issue.

Exchanges
For faster service, we recommend returning the item you have and placing a new order for the desired item once your return is accepted.

International Returns
We accept returns from the European Union, Australia, and New Zealand as follows:

• European Union: A 14-day cooling-off period from delivery applies, allowing you to cancel or return your order for any reason. Items must be new, unused, with tags, and in the original packaging, accompanied by proof of purchase.

• Australia and New Zealand: Returns are accepted under the standard 30-day return policy, with items in new, unused condition and proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you about the refund status. Approved refunds will be processed within 10 business days to the original payment method. Please note that your bank or credit card provider may take additional time to process the refund. If you have not received the refund within 15 business days, please contact us at contact@concealingcoloration.com.

Shipping Limitations
Please note that we currently do not ship to Hawaii or Alaska.

For further questions or to initiate a return, please visit our self-serve returns portal or contact us at contact@concealingcoloration.com.

This version emphasizes the self-serve portal and provides clear guidance on the return process. Let me know if you’d like any further refinements.