Shipping policy

At Concealing Coloration, we are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below for details on how we manage orders and deliveries.

Processing Time:

• Orders are typically processed within 2–4 business days.
• Orders are not processed or shipped on weekends or public holidays.
• During periods of high order volume, processing times may extend. Customers will be notified via email of any significant delays.

US Shipping Rates & Delivery Times:

Shipping fees are calculated at checkout based on the destination and selected delivery option.

• Standard Shipping: Estimated delivery within 5–15 business days.

Delivery times are estimates and may vary due to your location, weather, or carrier-related factors.

International Shipping:

We offer international shipping to selected countries. Shipping costs and delivery times vary by destination. Please note that any applicable customs duties, taxes, or import fees are the buyer’s responsibility and may be due upon delivery.

Order Tracking:

Once your order has shipped, you will receive an email with a tracking number. This allows you to monitor your package’s status and location until delivery.

Shipping Restrictions:

Currently, we are unable to ship to P.O. Boxes, APO/FPO addresses, or certain remote regions. Please confirm your shipping address is correct before placing an order.

Lost or Damaged Shipments:

If your parcel arrives damaged, or tracking shows no movement for 10 business days past the estimated delivery date, contact us at contact@concealingcoloration.com with your order number (and a photo, if damaged). We file the claim with the carrier ourselves and send you a free replacement or a full refund to your original payment method — your choice. Please report a lost parcel within 30 days of the estimated delivery date so the carrier claim can be made in time.

If tracking shows the parcel as delivered but you have not received it, please check with household members, neighbours, and your building’s mail room first, then contact us and we will help investigate.