FAQ

Orders and shipping

How long until my order ships?
Orders are processed within 2–4 business days. We don't process on weekends or public holidays. You'll get an email with tracking as soon as it leaves us.

How long does delivery take?
Standard shipping within the United States typically arrives within 5–15 business days from dispatch. Location, weather, and carrier conditions all affect this.

Is shipping free?
US orders over $95 ship free. Below that, and for all other destinations, rates are calculated at checkout based on your address and the method you choose.

Do you ship internationally?
Yes, to selected countries. Any customs duties, taxes, or import fees charged on arrival are the customer's responsibility — they are not included in the price you pay us.

Anywhere you don't ship?
We cannot deliver to PO boxes, APO/FPO addresses, or some remote regions, and we do not currently ship to Hawaii or Alaska. Please check your address before ordering.

Where do I track my order?
Through the link in your dispatch email, or at our self-serve order portal.

Returns and exchanges

What's your returns window?
30 days from delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Are exchanges free?
Yes. Wrong size, wrong fit, or you simply want a different pattern — we'll swap it and cover return shipping within the United States and Canada.

Do I get my money back?
Change-of-mind returns are reimbursed as store credit or an e-gift card, which never expires. If the item arrived defective, damaged, or is the wrong item, you get a full refund to your original payment method or a free replacement, your choice, plus prepaid shipping — worldwide. EU customers keep their statutory 14-day cooling-off right to a refund to the original payment method.

Something arrived damaged. What now?
Don't ship it back. Email a photo to contact@concealingcoloration.com and we'll resolve it straight away.

What can't be returned?
Clearance and final-sale items, gift cards, and custom or personalised made-to-order pieces. Sets and bundles must be returned complete — we can't accept partial returns.

Is there a restocking fee?
No.

Full detail is in our return and refund policy.

Sizing and fit

How do I find my size?
Each product page carries measurements for that specific garment. Our size guide covers how to measure and how each category is cut.

Do you carry extended sizes?
Many styles run from 2XS to 6XL. The size selector on each product page shows the full range for that garment.

Is your footwear unisex?
Men's and women's footwear are built on different lasts, so they're listed separately by US size. Use the gender filter on the footwear pages.

Patterns and product

Are your camouflage patterns authentic?
Every pattern we print is researched from a documented military or commercial original and reproduced at true scale. Our pattern resources and Intelligence journal document where each one comes from.

How should I care for the print?
Wash cold, inside out, with like colours. Tumble dry low or hang dry. Don't iron directly on the print, and skip bleach and fabric softener — both degrade printed fabric.

Can I get a pattern that isn't listed?
Sometimes. We develop custom patterns for wholesale and uniform programs — see wholesale.

Account and other

Do you sell gift cards?
Yes. They're delivered by email and never expire.

Do you offer wholesale?
Yes — retailers, outfitters, galleries, and uniform programs. Details on our wholesale page.

How do I stop you sharing my data?
Through our data control page.

How do I reach a human?
contact@concealingcoloration.com or +1 (647) 694-7128. We're at 103–2727 Steeles Avenue West, Toronto, Ontario M3J 3G9, Canada.